Refund policy

 

TheSnugRabbit™ Return & Refund Policy

90-day return policy

We offer a 90-day return window — you have 90 days after receiving your order to request a return.

To qualify, your item must be in the same condition you received it: unused, undamaged, with all accessories included and in its original packaging. You will also need proof of purchase.

To start a return, contact us at: đź“© thesnugbunny@outlook.com

If your return is approved, we will send you a prepaid return label and full instructions. Items returned without prior authorisation will not be accepted.

Damages, defects & incorrect items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately with photos so we can evaluate the issue and make it right.

We will offer:

  • A replacement, or
  • A full refund — depending on your preference.

Package marked as delivered but not received

If your tracking shows delivered but you have not received your package:

  • Wait 48 hours — carriers sometimes scan early
  • Check with neighbours and shared delivery points
  • Contact your local carrier office

If the package still does not appear, contact us and we will assist you with a resolution.

Lost or delayed orders

If your package is delayed due to the carrier or weather conditions, we will track and monitor the shipment for you. If the package is officially declared lost, we will issue a replacement or refund.

TheSnugRabbit™ is not responsible for delays caused by carriers, customs or natural conditions, but we always ensure that you receive your order.

Exceptions — non-returnable items

We do not accept returns on sale items or gift cards. If you are unsure whether your item is eligible, contact us before returning.

Exchanges

The fastest way to make an exchange is to return your item. Once your return is accepted, you can place a new order for the item you want.

European Union — 14-day cooling off period

If your order is delivered within the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, with tags and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once your return is received and inspected. If approved, a refund will be issued to your original payment method within 10 business days.

Please note your bank or card issuer may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at thesnugbunny@outlook.com.

TheSnugRabbit™ guarantees

✔ 90-day satisfaction guarantee — if you are not fully satisfied, contact us and we will make it right.

✔ Quality assurance — every TheSnugRabbit™ product is inspected for quality before shipping.

✔ Customer support — we respond to every inquiry within 24–48 hours.

🎄 Holiday notice

Due to the holiday season, shipping times may take up to 30 days in some cases. Delivery before Christmas is not guaranteed. Orders that arrive after Christmas are not eligible for refunds based solely on delivery timing.

Contact

For any return or refund questions: đź“© thesnugbunny@outlook.com